Makes end-of-life services more approachable, accessible and transparent for all Australians.
#Industry: Technology, Information and Internet
Gathered Here as a business has been scaling rapidly, which required a powerful CRM platform for internal departments to focus on the customers. Due to their rapid growth, Gathered Here had been hosting their data within various platforms and spreadsheets, and wanted a single source of truth where data, contacts, deals and tickets can be housed in a centralised location. By migrating to HubSpot’s CRM platform, this was key to bringing their database together and providing greater productivity within the business.
After migrating data into HubSpot, Gathered Here now has full scope and visibility on the accountability and information of each employee. Internal departments have a single view with emails, calls, and task-related activities with a particular contact or lead. HubSpot abilities extend from migration, Gathered Here were big fans of HubSpot’s ability to integrate with Slack. It kept the team in Gathered Here well connected, and can communicate more efficiently, which facilitated the integration of new employees and enabled the business to focus on scaling up more easily.
With having built-in automation for their processes and tasks, this ensured a prevention of any loss of data and ensured that all teams are aware of current statuses. Additionally, HubSpot ensures all data can now be viewed in real-time dashboards and notifies any data issues, rather than searching for them which reduces the amount of time manual processing numbers and minimises any human error and time spent generating reports via Microsoft Excel or Google Sheets.
Gathered Here realised the power of HubSpot not only offers a single-source of truth and scope of customer data, customer services, performance data, Sales and Marketing activities, but also how much more time the team now have to focus on successfully scaling the growth of their business.